Overview
Consently provides multiple support channels to help you succeed with your consent management implementation. Whether you need quick answers from documentation, step-by-step video guidance, or direct assistance from the support team, resources are available based on your plan level.
Self-Service Resources
The fastest way to find answers is through Consently’s self-service resources, available 24/7 to all users.
Documentation — This comprehensive help center at https://help.consently.net/en covers every aspect of Consently, from initial setup to advanced configuration. Articles include screenshots, step-by-step instructions, and troubleshooting guidance organized by feature area.
Video Tutorials — Visual learners can access video walkthroughs that demonstrate key tasks such as banner customization, cookie scanning, and policy generation. We regularly update our video tutorial library—subscribe to our YouTube channel to stay informed about new content.
Community Support
Connect with other Consently users in the community forum to share solutions, ask questions, and learn from real-world implementations. Community members often provide insights into specific use cases, platform integrations, and optimization strategies.
The forum is particularly useful for:
Comparing implementation approaches with similar websites
Getting feedback on banner design and messaging
Learning about compliance requirements in different regions
Discovering creative solutions to unique challenges
Direct Support Channels
When you need personalized assistance, Consently offers direct support options that vary by pricing plan.
Live Chat — Available during business hours through the in-app chat widget. Click the chat icon in the bottom-right corner of your dashboard to start a real-time conversation with a support representative.
Email Support — Submit detailed questions or issues to support@consently.net for ticket-based assistance. Email is ideal for complex inquiries that require screenshots or a detailed account review. Response times depend on your plan level.
Getting Started
Begin by searching this documentation for your specific question or browse Frequently Asked Questions for quick answers to common topics.
Related Topics
Pricing Plans — Understanding plan features and benefits
Troubleshooting Banner Issues — Solving common banner problems